Processing time is 5-7 business days for small orders, though may take longer for larger orders or during peak periods. Any delay in processing time will be posted on the website so you're aware ahead of time.

If you're in new zealand you should get your gear within a couple days of postage. Overseas orders take longer to arrive and may take a few weeks.

If you've got an idea for an item that I don't currently make, head to the contact page and get in touch. I love making one offs!

The more frequently you condition your items, the longer they will last you. Well conditioned leather should last your lifetime. Generally speaking if your dog isn't swimming in salt water very often, you only need to condition your gear seasonally. If they're swimming in salt water you might want to condition them monthly during the swimming seasons. You can tell when your leather needs conditioning as it starts to feel stiff.

Head to our sizing guide page for instructions on how to measure your dog for their collar

No! I only use brass and nickel hardware specifically so that it won't rust while your dog is out adventuring. Your gear is made to last a lifetime.

Products can be returned within 30days of their purchase price at the the customers expense, provided the items haven't been used and are still in brand new condition. This excludes any discounted or sale items.

Yes! I offer a lifetime warranty on all my products.

I make everything with the intention that they will last your dog their lifetime. If any of the hardware on your gear breaks I will happily repair it for you for only the price of postage, just get in touch via the contact page.

If you keep your leather conditioned this should also last your dog their whole life, however if it is neglected and not adequately conditioned it may become dry and brittle. If this happens, I will do my best to repair it but this will be at your cost.